Consistency SOP for Managed Services

Consistency – SOP for Managed Services

Timeline –
00:00 Consistency is Critical
01:01 Think about your own experience
01:57 So what is your service?
03:23 Clients expectations
04:17 Priority system
05:38 Your priority system exists for a reason
07:03 A good priority system can make you very profitable
07:46 Emergencies set themselves
08:51 Don’t make technicians the enforcers
09:45 Customer service is not a one way street
10:18 Consistency is the word of the day
10:31 Call to Action

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